Shipping & Returns

Worldwide Shipping

We are proud to deliver to over 200 countries and islands worldwide.
Our priority is to provide our customers with excellent service and fair value for money.
We are constantly improving to meet everyone’s needs – with a service that exceeds expectations, no matter where you are in the world.

Return Policy – Defective Product

If you receive a defective product, we are of course here to help.

In this case:

Please contact our customer service team within 14 days of receiving your order.
Provide clear photo or video evidence showing the issue.

After review, we will offer you at no cost:

A replacement product
A full refund of your order

💡 For confirmed product faults, we cover all return or replacement costs.
⚠️ Returns without proof or after the 14-day period unfortunately cannot be accepted.

Our usual processing time for claims is 24 to 48 hours.

Return Policy – Dissatisfaction without Valid Reason

Yes, we provide free shipping to over 200 countries.
If your country is not supported, we will contact you directly.

✅ If your product has a technical fault or manufacturing defect, please contact us within 14 days of receipt with a photo or video. We will provide an appropriate solution (replacement or refund).

❌ Returns or refunds are not possible in the following cases:

Change of mind after receipt (without defect)
Opened or used product
No valid reason for return (product matches the description)
Unjustified refusal to accept the parcel
Subjective dissatisfaction without proof of defect

➡️ All returns must be approved by our customer service team in advance.
For returns without defect, the customer is responsible for the return shipping costs.

ℹ️ We recommend that customers read the product description carefully and contact us before purchasing if anything is unclear.

Delivery Times

Delivery times depend on your location. Estimated times:

United Kingdom: 6 to 14 working days

Tracking Information

Yes. Once your order has been shipped, you will receive an email with your tracking number.
If you do not receive a tracking number within 7 days, please contact us.

My shipment shows “No information available”
Some carriers need 2 to 5 working days to update tracking information.
If your order was placed more than 5 working days ago and there is still no tracking update, please contact us.

Will everything be shipped in one parcel?

For logistical reasons, items from the same order may sometimes be shipped separately, even if you selected combined shipping.
If you have any questions, please contact us – we will be happy to assist you as quickly as possible.