Shipping & Returns

WORLDWIDE SHIPPING

We are proud to deliver to customers in more than 200 countries and territories worldwide.

Our goal is to provide a reliable shopping experience, excellent value, and attentive customer service wherever you are located.

Shipping availability may vary depending on the destination and product. If we are unable to deliver to your country or region, our customer service team will contact you as soon as possible.

RETURN POLICY – DEFECTIVE OR DAMAGED PRODUCTS

If you receive a product that is defective, damaged, or not functioning as intended, our customer care team is here to help.

To submit a claim:

  • Contact our customer service team within 14 days of receiving your order.

  • Provide a clear photo or video showing the issue.

  • Include your order number and a brief description of the problem.

Once your claim has been reviewed and the defect confirmed, we will offer an appropriate solution at no additional cost to you, which may include:

  • A replacement product, or

  • A full refund for the affected item or order, where applicable.

For confirmed defective products, HARMONIA DIVINE will cover the applicable return or replacement costs.

Claims submitted without sufficient evidence, or more than 14 days after delivery, may not qualify under this defective-product procedure, except where otherwise required by applicable consumer law.

⏱️ Most claims are reviewed within approximately 24–48 hours.

RETURNS – NON-DEFECTIVE PRODUCTS

If your product arrives in good condition and corresponds to the description provided on our website, please contact us before returning the item.

All returns must be approved in advance by our customer service team.

For eligible non-defective returns:

  • The customer may be responsible for return shipping costs.

  • The product should be returned in its original condition and, where applicable, with its original packaging and accessories.

  • We strongly recommend using a tracked shipping service when returning an item.

Depending on the circumstances and subject to applicable consumer law, returns or refunds may be restricted where:

  • The product has been extensively used, damaged, or altered after delivery.

  • The customer refuses delivery without a valid reason.

  • The return does not comply with the return instructions provided by our customer service team.

  • The item is returned without prior authorization where authorization is required.

Please review the product description, specifications, dimensions, and other relevant information carefully before placing your order.

If you are unsure whether a product is suitable for you, feel free to contact us before purchasing.

Nothing in this policy limits any mandatory consumer rights you may have under the laws applicable in your country or region.

ESTIMATED DELIVERY TIMES

Delivery times vary depending on the destination, local carrier, customs procedures, and other logistical factors.

Estimated delivery time:

  • United States: 6–14 business days

  • United Kingdom: 6–14 business days

  • Canada: 6–14 business days

  • Australia: 6–14 business days

These are estimated delivery times and do not constitute guaranteed delivery dates.

During periods of exceptionally high demand, public holidays, customs inspections, severe weather, or carrier disruptions, delivery may take longer than expected.

ORDER TRACKING

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after shipment.

If you have not received your tracking information within 7 days, please contact our customer service team.

MY TRACKING SAYS “NO INFORMATION AVAILABLE”

It is normal for tracking information not to appear immediately after an order has been dispatched.

Depending on the carrier, tracking systems may take approximately 2–5 business days to display the first update.

If more than 5 business days have passed since shipment and no tracking update is available, please contact us so that our team can investigate.

ORDER CANCELLATION

Orders may only be cancelled before they enter our logistics and fulfilment process.

Because our order preparation system is highly automated, cancellation requests must be submitted within 24 hours of placing the order.

After this period:

  • Your order may already have entered fulfilment or been dispatched.

  • Cancellation can no longer be guaranteed.

  • If the parcel has already been shipped, you may need to wait until delivery and follow the applicable return procedure.

We therefore recommend contacting us as soon as possible if you need to cancel an order.

📧 Email: service.client@harmoniadivine.com

Submitting a cancellation request within 24 hours does not necessarily guarantee cancellation if the order has already entered fulfilment before we receive or process your request.

SHIPPING ADDRESS CHANGES

Any request to modify the shipping address should be submitted within 24 hours of placing your order.

After this period:

  • Your order may already have been transferred to our fulfilment centre.

  • We may no longer be able to modify the address.

  • Changes cannot be guaranteed once the parcel has entered the shipping network.

Customers are responsible for ensuring that the shipping information entered during checkout is accurate and complete.

If an incorrect or incomplete address is provided, this may result in:

  • Delivery delays;

  • Failed delivery attempts;

  • The parcel being returned to the sender;

  • The parcel being delivered to an incorrect location.

Where a delivery issue results directly from incorrect information provided by the customer, HARMONIA DIVINE cannot guarantee a free replacement or refund, except where required by applicable law.

We strongly recommend reviewing your name, street address, apartment or unit number, postal code, city, and country carefully before completing your purchase.

NEED HELP WITH YOUR ORDER?

If you have any questions regarding shipping, tracking, cancellations, returns, or your delivery address, our customer service team will be happy to assist you.

📧 Email: service.client@harmoniadivine.com